Terms & Conditions

These terms apply to all transport services provided by SERK Luxury Travel ("SERK", "we", "us"). By confirming a booking, you agree to these terms. Anything specific to your journey, such as the price, payment terms and cancellation terms, will be set out in your quote or booking confirmation, and that confirmation takes priority if it differs from these terms.

1. Quotes

Quotes are based on the journey details you give us (addresses, dates, times, passenger numbers, luggage and any stops). Each quote is valid for the period stated on it. If the journey details change, the price may change too, and we'll tell you before confirming.

2. Bookings

A booking is only confirmed once we have confirmed it to you in writing, by email or WhatsApp. Please check your confirmation carefully and tell us straight away if anything is wrong. The person who makes the booking is responsible for making sure all passengers are aware of these terms.

3. Payment

Payment terms, including any deposit and when the balance is due, are set out in your quote or booking confirmation. Corporate account clients are invoiced according to their agreed account terms.

4. Changes and cancellations

Please tell us about any change or cancellation as early as possible. We'll do our best to accommodate changes but can't guarantee availability. Cancellation charges, if any, will be set out in your booking confirmation.

5. Pickup times, waiting and delays

Please be ready at the agreed pickup time and place. For airport collections, give us your flight number so we can plan around your arrival. Extra waiting time, additional stops or route changes requested on the day may be charged. We are not responsible for missed flights, trains or appointments caused by circumstances outside our control, such as severe traffic, road closures, accidents or extreme weather, but we will always do our best to get you there on time.

6. Passengers and luggage

The number of passengers and amount of luggage must not exceed what was booked or what the vehicle can safely carry. Please tell us in advance about oversized items, sports equipment, child seats or accessibility needs. Seat belts must be worn at all times where fitted, as required by law.

7. Conduct and care of the vehicle

Smoking and vaping are not allowed in our vehicles. We may refuse or end a journey if a passenger's behaviour puts the safety of the chauffeur, other passengers or the vehicle at risk. Reasonable charges may apply for cleaning or repairing damage caused by passengers.

8. Lost property

Please check you have all your belongings before leaving the vehicle. We'll keep any items found and contact you where we can, but we can't accept responsibility for items left behind.

9. Our responsibility to you

We will provide our services with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or anything else that cannot be limited by law. Your statutory rights as a consumer are not affected.

10. Complaints

If anything about your journey falls short of your expectations, please tell us as soon as possible at enquiry@serkluxurytravel.com or on 07769 180867, and we'll do our best to put it right.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.